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          Returns and Rights of Withdrawal

          In the following we would like to introduce our revocation conditions. You have the following right of revocation when purchasing at DocCheck Shop:

          Returns and Rights of Withdrawal

          Have you received a damaged, defective or wrong item?

          If you have you received a damaged, defective or wrong item, we are very sorry. We take back items which have been incorrectly sent by us, sent with a defect and/or damaged in transit and we will send you a replacement as soon as possible.

          Please inform us within 14 days of receiving your item if your delivered item is wrong or damaged. You can do this by email.

          Would you like to make a complaint about the item while it is under warranty/guarantee?

          Should you wish to make a complaint about an item under warranty or under optional manufacturer’s guarantee, please send us the item with sufficient postage charges and with a detailed description of the fault. You can also send the reclaimed item to the manufacturer. This can shorten the processing time considerably.

          DocCheck Shop GmbH
          Dieselstr. 6
          50354 Hürth
          Germany

          In addition to the guarantee, your statutory warranty rights also exist and are not limited by the guarantee.

          Would you like to return an item to us?

          If you complete an order for purposes which can be attributed to being primarily commercial or for an independent professional activitiy, the revocation rights of the consumer no longer exist as, according to Sec. 14 para. 1 of the BGB (Civil Code of Germany), corporate entities or employers are not consumers. These include, but are not limited to, professional users such as registered doctors, clinicians, pharmacists, nursing and ambulance services and students.

          Even as a professional user, you can return items ordered from us within the 14-day return period. Please note, however, that we cannot take back all items (e.g. sterile products, refrigerated products, in-vitro diagnostics, custom-made products such as laser-engravings or special orders such as furniture or medical equipment).  With your delivery you will receive a return receipt. All items marked with Ø can not be returned. Please understand that we still dispose of returned goods upon receipt and not credit.

          Revocation right for consumers

          If you are not a professional user, the statutory rights of revocation apply to you:

          (A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

           

          Revocation right of the sale of goods

          You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,

          • on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
          • on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
          • on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

          In order to exercise your revocation right, you must inform us (DocCheck Shop GmbH, Vogelsanger Str. 66, 50823 Köln, Germany, e-mail address: info@doccheckshop.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

          In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

          After revocation, the goods must be returned to us within 14 days at the latest.

          Consequences of the revocation

          If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

          We can refuse the repayment for products that can be shipped via parcels, until these products are returned to us or until you have furnished proof that you have sent these products back to us, depending on whichever is earlier.

          We collect the products that cannot be shipped via parcels.

          You must return or transfer the products which can be shipped via parcels to usimmediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products which can be shipped via parcels before the expiry of the fourteen-day deadline.

          You bear the actual costs for returning the products that can be shipped via parcels. We bear the costs for returning the products that cannot be shipped via parcels.

          You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

          Criteria for exclusion or expiry

          The revocation right is not available for contracts

          • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
          • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
          • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
          • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

          The revocation right expires prematurely in case of contracts

          • for the delivery of sterile products, in-vitro diagnostics and refrigerated products that are not suitable for return for reasons of health protection or hygiene;
          • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
          • for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

          Specimen - revocation form

          (If you wish to revoke the contract, please fill up this form and send it back to us.)

          To DocCheck Shop GmbH, Vogelsanger Str. 66, 50823 Köln, Deutschland, e-mail address: info@doccheckshop.com :

          I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)

          Ordered on (*)/ received on (*)

          Name of the consumer(s)
          Address of the consumer(s)
          Signature of the consumer(s) (only in case of a notification on paper)
          Date

          (*) Cross out the incorrect option.

           

          Revocation right of repairs

          You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day of the conclusion of the contract.

          In order to exercise your revocation right, you must inform us (DocCheck Shop GmbH, Vogelsanger Str. 66, 50823 Köln, Germany, e-mail address: info@doccheckshop.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

          In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

          Consequences of the revocation

          If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

          If you have requested for the services to start during the revocation period, then you have to pay us a reasonable amount which corresponds to the proportion of the services already provided up to the time at which you inform us that you wish to exercise the revocation right as regards this contract in comparison to the overall scope of the services included in the contract.

          Criteria for expiry

          The revocation right expires when a contract for provision of services is concluded if the businessman has provided the service completely and has started with the provision of the service only after the consumer has given an explicit approval for the same and, at the same time, has also confirmed that he is aware that he shall lose his revocation right upon complete fulfilment of the contract by the businessman.

          Specimen - revocation form

          (If you wish to revoke the contract, please fill up this form and send it back to us.)

          To DocCheck Shop GmbH, Vogelsanger Str. 66, 50823 Köln, Deutschland, e-mail address: info@doccheckshop.com:

          I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)

          Ordered on (*)/ received on (*)

          Name of the consumer(s)
          Address of the consumer(s)
          Signature of the consumer(s) (only in case of a notification on paper)
          Date

          (*) Cross out the incorrect option.