Service Request Form

A product purchased from us is defective and you would like us to help you solve the issue at hand? Please complete the form as thoroughly as possible to ensure smooth processing. The more information we receive from you, the better we can handle your request.

Please only return the item if we instruct you to do so. Returning it on your own initiative may delay the processing of your request.

Indication of reason for complaint

Please select whether your complaint concerns missing, defective, or repairable goods. Depending on the case, we require different information to process your request as efficiently as possible.

Reason for request

Order, delivery note, or invoice number *

Order details

Please provide your order, delivery note, or invoice number as well as the article number or product name, so we can directly assign and process your request.

Article number or product name *

Error description and request *

Please describe the defect/fault on the product as precisely as possible. Also indicate any application steps necessary to reproduce the error.

Product specifications

If available: serial number, lot or batch number...

File upload

If the defect can be shown in a photo, please upload one or more images of it. A video is also welcome if it shows the defect more clearly. Uploading files can usually speed up the processing of your request.

Upload file No file selected

First name *

Last name *

E-mail *

Phone number

Privacy*

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